SUPPORT & SERVICES
WHY CHOOSE US
Rohaan Traders offers exceptional after-sales support for aesthetic laser equipment and beauty devices across Pakistan. With offices located in 6 major cities and a dedicated team of over 12 skilled engineers, we ensure that our clients never have to wait long for their machines to be serviced or repaired.
At Rohaan Traders, we take full responsibility for the equipment we provide, ensuring that our in-house engineers are always available to assist clients with any machine-related inquiries. From laser machine servicing and repairs to routine maintenance of your Rohaan Traders-purchased machines, it's just a simple call away.
WHAT WE OFFER
Regular scheduled maintenance keeps your machines performing at peak efficiency and extends their lifespan. We offer maintenance contracts tailored to your clinic's needs.
Our engineers provide fast diagnosis and repair services to minimize downtime. Genuine spare parts are always available.
Our technical support team is available around the clock via WhatsApp, phone, and email. Get immediate assistance for any operational issues, no matter the time.
HOW IT WORKS
Reach out via WhatsApp, phone, or email. Describe the issue or service you need.
Our engineer assesses the issue remotely or schedules an on-site visit within 4 hours.
We fix the issue, replace parts if needed, and test the machine before leaving.
We follow up to ensure everything is working perfectly and your team is satisfied.
Our engineers can schedule an on-site visit within 4 hours of your request. We have dedicated teams in 6 cities across Pakistan — Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and Quetta — for rapid response.
We service all machines we supply, including CO2 Fractional Laser, HIFU 4D machines, Hydrafacial systems, Diode Laser machines, and IPL systems. Our engineers are trained on every product we sell.
Our 1-year warranty covers all parts, components, and technical labour for machines purchased from Rohaan Traders. It includes free engineer visits, replacement of defective parts, and a quality assurance certificate. Extended warranty options are also available.
Our technical support team is available 24/7 via WhatsApp at +971-55-7224544 (UAE), phone at +92-321-8794142 (PAK), or email at therohaantraders@gmail.com. We aim to respond within minutes.
Yes. We offer annual maintenance contracts (AMC) tailored to your clinic's machine inventory and usage. These include scheduled service visits, parts inspection, performance optimization, and priority response times. Contact us for a custom quote.
Yes, Rohaan Traders maintains a stock of genuine spare parts for all machines we supply. Using authentic parts ensures your equipment performs to specification and keeps your warranty valid.
Yes. Every machine installation includes comprehensive CE-certified training for your staff. We cover safe operation, treatment protocols, routine cleaning, and basic troubleshooting so your team is fully confident before we leave.